About Us - Leslie's Help Center
Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of over 975 physical locations, and a robust digital platform, enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop.
Our dedicated team of more than 5,000 associates, pool and spa care experts, and experienced service technicians are passionate about empowering our customers with the knowledge, products, and solutions necessary to confidently maintain and enjoy their pools and spas.
We are dedicated to developing new technologies and solutions that will transform and improve our customers’ experience, as well as advance our industry leadership. These efforts are done with the goal of providing unprecedented service to our communities, and making sure that pool owners spend less time caring for their pools and more time enjoying them.
As the trusted leader in pool and spa care, we are committed to delivering unparalleled expertise, service, and innovative solutions.
Our Dedication to Diversity and Inclusion
Leslie’s is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
MORE OF THE LESLIE’S EXPERIENCE
Everything we do is to bring you the best value and customer service in the industry, regardless of whether you’re shopping in-store or online.
Our extensive product selection includes chemicals; equipment and parts; cleaning and maintenance equipment; and safety, recreational, and fitness-related items. Because of our standing as the industry leader, many products are exclusive to Leslie’s and not found in any other stores. And if we don’t carry a part or product in our stores, our Endless Aisle program can find what you need and get it to you fast.
Other benefits include:
Free in-store water testing & customized treatment plan - We pioneered complimentary in-store water testing, and have conducted more than 40 million tests. Our proprietary AccuBlue® technology tests for 10 unique aspects of water chemistry, and we provide a customized treatment plan with every test.
Free in-store labor on repairs - We provide complimentary in-store equipment repair, which we offer to all customers with the purchase of Leslie’s replacement parts. Over the past fifteen years, we have conducted more than one million in-store repairs.
In-field services - We employ the industry’s largest in-field service network, consisting of more than 200 pool and spa care service professionals who have the expertise to provide essential, on-site equipment installation and repair services for residential and commercial customers throughout the continental United States.
Loyalty Program - In 2014, we launched the industry’s first loyalty program — Leslie’s Rewards. In 2021, we enhanced it in a major way! Our new Pool Perks program features significant benefits for our loyal customers — offering 5% in rewards on all purchases, free standard shipping, extended warranties on select equipment, exclusive offers and promotions, and more. Pool Perks rewards are accessible and applicable in store, online, and in the Leslie’s app.
The Leslie’s App - The Leslie’s mobile app allows customers to create a personalized pool profile, sync in-store prescriptions, and monitor the performance of at-home water tests. Customers can also easily access their Pool Perks rewards account, redeem rewards, find exclusive member deals, view their transaction history, access their shopping cart, and more. The Leslie’s app takes the guesswork out of pool ownership. For more information about the app and to download it, check it out here.
Leslie’s Code of Business Conduct
We are pleased to share our Code of Business Conduct to let our customers, our business partners, and our associates know that integrity and respect serve as the foundation for how Leslie’s conducts its business.
Leslie’s Corporate Office Address
2005 E. Indian School Rd.
Phoenix, AZ 85016